Deactivating users

You can deactivate user accounts through the dashboard. Deactivated users cannot proceed with logging in to the portal. They will be informed that their account/s have been suspended. 

You can deactivate a user in two ways:

Option 1

1. From the dashboard, click the Users and Groups button. 

2. Click the Users tab. In the list, click the name of the user you want to deactivate. You can also search for the name of a particular user by using the search bar. Click on the name of your chosen user. 

3. Once you get to the User Profile, click on the edit button in the top right corner.

4. Click the Schedule User Deactivation button.

5. A dialog box will pop up to confirm this action. Select a specific date for the user's deactivation schedule. Then, click on Deactivate User(s). 

If your user is enrolled in a course or in courses, this pop-up will appear. You may choose to remove or keep the enrollment. Click on OK if you want to remove the enrollments, and Cancel if you want to keep them.

Deactivated users will see this message upon logging in to the portal.

Option 2

1. From the dashboard, click the Users and Groups button. 

2. Click the Users tab. In the list, tick the box next to the name of the user you want to deactivate. 

Take note of the changes in the column headers and ensure you have the proper number of users selected before clicking on Advanced Actions.

3. Select Deactivate from the options.

4. The same pop-up will appear as number 5 above. Select a specific date for the user's deactivation schedule. Then, click on Deactivate User(s).

If your user is enrolled in a course or in courses, this pop-up will appear. You may choose to remove or keep the enrollment. Click on OK if you want to remove the enrollments, and Cancel if you want to keep them.

Deactivated users will see this message upon logging in to the portal.