There are two main reasons for regenerating a learner’s certificate:
A change in the learner’s name
A change in the certificate template
To regenerate a certificate, follow these steps:
Go to Cast Editor or Courses.
Select your preferred course.
Click on a batch from the list.
Under the list of enrolled users, search for a user’s name and check the box next to the user(s) whose status is Passed/Certificate Issued.
To select multiple users with the same status, use the filter option:
Click on Filter beside the search bar.
Select + ADD MORE FILTER.
For Field, choose Status.
Select Passed.
Click Save.
Wait for the list to reload so only users with the status Passed appear.
To select users in this filtered list, click the checkbox at the top of the column.
Once the users are selected, click the vertical ellipsis (⋮).
Select Set as Passed.
Wait for the page to reload. To verify the update, select a user, then click View Certificate to check if their certificate has been regenerated.
Note: This action can be done multiple times. However, learners will not be automatically notified of the changes. You may use the Mailer feature to send an announcement regarding regenerated certificates.