If you encounter an issue while using the platform, please try the following basic troubleshooting steps:
1. Clear Your Browser's Cache and Cookies
Clearing your browser's cache and cookies can help resolve issues caused by stored or outdated data.
For instructions, please refer to: Clear cache and cookies in Google Chrome
2. Log Out and Log Back In
Log out of your account completely, then log back in. This may refresh your session and help resolve the issue.
3. Use an Incognito or Private Browsing Window
Try accessing the platform through an Incognito or Private Browsing window. This can help determine whether the issue is caused by stored browser data or extensions.
4. Try a Different Browser
If the issue persists, try accessing the platform using another supported browser.
5. Switch to a Different Internet Connection
As a last resort, try connecting to a different internet network.
Some networks may restrict or limit access to certain media or website content, which could affect your experience on the platform.
Still Experiencing the Issue?
If the issue persists after trying all the steps above, please send an email to support@castlms.com with a brief description of the issue and any relevant screenshots or screen recordings. Our support team will be happy to assist you further.