Frequently Asked Questions

I forgot my password. What do I do?

Why doesn't the video play?

Why are the modules locked?

How do I change/reset my password?

To retrieve your account, follow these steps to reset your password.

What are the resources I can upload on Cast LMS?

Here is a list of resources you can upload on your Cast LMS.

I didn’t receive a confirmation email. What do I do?

Paano i-confirm ang aking Cast LMS account?

Nakalimutan ko ang password ko. Ano ang dapat kong gawin?

Wala akong natanggap na confirmation email. Ano ang gagawin ko?

Why can't my users see the course on their portal?

When I click on the Change my password link, it says my "Reset password token is invalid." What should I do?

What should I do if the popup before the assessment shows I have "pending final score"?