Frequently Asked Questions

I forgot my password. What do I do?

Why does the page say “courses – the collection is empty”?

Why are the modules locked?

How do I change/reset my password?

To retrieve your account, follow these steps to reset your password.

I didn’t receive a confirmation email. What do I do?

What are the resources I can upload on Cast LMS?

Here is a list of resources you can upload on your Cast LMS.

Paano i-confirm ang aking Cast LMS account?

Wala akong natanggap na confirmation email. Ano ang gagawin ko?

Nakalimutan ko ang password ko. Ano ang dapat kong gawin?

Why can't my users see the course on their portal?

What should I do if the popup before the assessment shows I have "pending final score"?

When I click on the Change my password link, it says my "Reset password token is invalid." What should I do?