Deactivated users will see this message upon logging in to the portal.

For the deactivated users to be able to log in again, you must reactivate their accounts. 

To reactivate an account: 

1. From the dashboard, click the Users and Groups button. 

2. Click the Users tab. In the list, click the name of the user you want to deactivate. You can also search for the name of a particular user by using the search bar. Click on the name of your chosen user. 

3. Once you get to the User Profile, click on the edit button on the top right corner.

4. Click on the Activate User button.

5. A dialog box will pop up to confirm this action. Click OK to proceed.
 

To reactivate the accounts of more than one user:

1. Go to Users and Groups.

2. Tick on the checkboxes across the names of the users you want to reactivate. 

3. Click on the vertical ellipsis on the top column and then select Activate.

4. A dialog box will pop up to confirm this action. Click OK to proceed. 

5. Wait for the message to appear that the users have been successfully reactivated.

Once reactivated, you can inform them that they can now log in again. 

After reactivating the user, make sure to put them in the right group to grant them the right permissions. To know more about assigning them to the right group, go to this article.